Lock and Unlock Users in BLTN

Overview

Agency administrators and system administrators now have the ability to lock, unlock, suspend, and activate user accounts directly within the BLTN application.

This feature is especially helpful for managing access due to inactivity or failed login attempts, as well as for responding to changes in personnel status.

Steps to Lock or Unlock a User

1. Log in to the BLTN application

Ensure you have administrator or system administrator permissions.

2. Navigate to Settings

Click your profile icon in the top right corner.
Select Settings from the dropdown.

3. Go to the Users tab

You’ll see a list of all users in your agency.
The list is organized into three categories: Members, Guests, and Suspended.

4. Unlock a Suspended User

Users may appear in the Suspended tab if they:
Haven’t logged in for 90+ days, or
Had 5 failed login attempts.
To restore access:
- Click on the suspended user.
- Click Activate.
- A confirmation message will appear at the bottom: “Successfully unsuspended user.”

5. Suspend a User

Locate the user in the Members or Guests tab.
Click on their name, then click Suspend.
The user will now appear under the Suspended tab.

6. Reactivate a Suspended User

Go to the Suspended tab.
Click the user’s profile, then select Activate

Tips & Best Practices

User Lockout Reasons: Locked accounts typically result from inactivity or multiple failed login attempts. Review the user’s status before unlocking.
Immediate Effect: Changes take effect immediately—users will regain or lose access right away.
Audit Access Regularly: Periodically review your user list to ensure only active and authorized personnel retain access.

FAQs

Q: Who can lock or unlock users?
A: Only administrators and system administrators at your agency.

Q: Will users be notified when they’re suspended or reactivated?
A: Not automatically. Consider notifying the user through your internal communication channels.